Shipping Policy

Order Processing Time

Most standard orders are processed and prepared for shipment within 3-5 business days after payment is received.

Custom, bulk, specialty, and made-to-order items may require additional production time based on order size, complexity, material availability, and current workload.

Business days are Monday through Friday, excluding holidays.

Shipping Rates

Continental U.S. shipping is $5 for merchandise subtotals up to $35, $10 for merchandise subtotals from $35.01 through $99.99, and free for merchandise subtotals of $100 or more, unless otherwise stated. Rates outside the continental U.S. or for specialty and bulk orders may be quoted separately.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another available carrier based on package size, destination, and service availability.

Delivery Times

Estimated delivery times begin after an order has shipped. Delivery estimates are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside our control.

Local Pickup or Delivery

Local pickup or delivery may be available in the New Braunfels area. Available options and instructions will be provided at checkout or directly with the customer.

Incorrect Shipping Information

Customers are responsible for verifying that all shipping information is accurate before submitting an order. Moreno Market Apparel is not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address.

Orders returned to us because of an incorrect address may require an additional shipping payment before they can be resent.

Lost, Stolen, or Delayed Packages

Once a package has been handed to the shipping carrier, Moreno Market Apparel is not responsible for carrier delays, lost packages, or stolen packages.

If tracking shows that a package was delivered but you did not receive it, please contact the carrier directly to begin a claim. You may also contact us, and we will help point you in the right direction when possible.

Damaged Orders

If your order arrives damaged, contact us within 3 business days of delivery. Please include clear photos of the item, packaging, and shipping label. We will review the issue and determine the appropriate next step.

Production or Shipping Delays

If an unexpected production delay occurs, we will contact you with an updated timeline. If we are unable to fulfill your order, you will receive a refund for the affected item or order.